FAQs

FAQs

Q1: What is your minimum order quantity (MOQ)?

A: 500 pieces per design (base requirement). New partners may qualify for flexible MOQ – Discuss your needs.

Q2: Can you handle OEM/ODM designs? How does the process work?

A: Absolutely! Our process: 1. Share ideas (logo/sketches) → 2. 3D design in 5 days → 3. 2 free sample revisions → 4. Bulk production.

Q3: What certifications do your products have?

A: Certified with ISO 9001 (quality) & FDA (food-contact safety). EU/US standards compliant. Need specific certs? Ask us.

Q4: How long is production and shipping?

A: Production: 10-15 days after sample approval Shipping: 5-35 days (air/sea, door-to-door included).

Q5: What payment methods do you accept?

A:T/T (30% deposit) | PayPal | Credit Card | Trade Assurance

Q6: How do you guarantee quality?

A: 3-Step Check: Material test → Batch inspection → Final approval.

Q7:Can you help with packaging design?

A: Yes! Submit your logo → Custom boxes/bags ready in 3 days (free mockup proof）

Q8: Can you ship directly to my customers?

A: Yes! Drop shipping is supported.Provide customer addresses & brand guidelines → We ship discreetly.

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